If you have sent an item which is damaged/defected or has been lost in transit we ask you to produce a credit note, once agreed it will be netted off against your invoiced amount.
We must have a physical copy and the credit note must include:

• Your company details
• Invoice made out to Fy! with company details
• Customer information
• Credit Note number - please use the relevant order number but change SO to CN
• Item details and cost
• Any additional discounts or charges

You can download a template of the Credit Note at the bottom of this page.